blackpeanut.com

Working in the government sector is no easy job.

This idea strikes me even more when I see our ‘clients’ complain. Complain of the service, complain of the mistakes, complain of this and that. These are the reasons why I think private sector in health care is ABSOLUTELY needed.

Sometimes, people do not notice that they are getting the best out of so little money that they pay.

A job that deals with people all the time is not an easy job. People expect you to be in a good mood despite you have your own problem to deal with. People expect you to be VERY EFFICIENT despite you need to take care of A LOT more things other than that only one patient. People expect you to put up with your best smile, deal with their problems with utmost efficiency and professionalism when it is, in real life, almost impossible to be done. And no matter how much we do, we still get the same pay, so.. tell me a good reason if all of this is no other than doing this for the community and for you, as a Malaysian of my home country.

Recently I had this conversation.

Auntie : Aiya. The treatment is 2 days from now why you all didn’t tell earlier. Now I need to stay 1 day here already.
Me : Auntie, why you didn’t ask the doctor properly in the clinic.
Auntie : How I know wor. You all didn’t tell.
Me : Nevermind la, 1 day only me. You can rest here doing nothing what.
Auntie : What ah, I got a lot of things to do leh!
Me : For example?
Auntie : Looking after my grandchildren.
Me : Where is your son?
Auntie : At home la, but he gotta work.
Me : Where is his wife?
Auntie : At home la.
Me : Working?
Auntie : No la.
Me : Then? She kenot take care of the kids ah?
Auntie : No mar, my son thought I can go home today so he took off today ma. Now I can only go home tomorrow.
Me : Auntie, you are sick now, why you think of other people first? Tomorrow is not far away you know.
Auntie : No mar, I got a lot of things to do. I got 6 kids to look after you know.
Me : Auntie, when you children are small, you look after them. Now they big already, you look after their children. But now you are sick your children kenot even take another day off to fetch you home ah?
Auntie : ……..

And the same son came to hospital complaining about the same thing and the reason being that the mum gotta help out at home. So? It is a whole life for this lady to take care of other people, and nobody to take care of her?

There are more ridiculous thing.

Not to mentions occasions when I seriously think that the family just want the older one to die away easily. They thought that it is better to let their mum die with disease, rather than suffering from that operation which could ACTUALLY save their mum from dying, and living a lot more years compared to what she is suffering now.

Dying is easy if you think of a proper way to kill yourself.

Dying is hard when you let a disease kill you. I think it is going to be a long painful death. Imagine the face I have when after explaining for almost 30mins and lots of coaxing but the family members still refuse for operation. And on top of that, they don’t even take care of their mum. They send their mum back to the old folks home. And she has like what… 6 children?

So their best plan is to send their mum with disease, back to old folks home, and wait until the old folks home to ring them up and tell them their mum is dead? And a funeral with lots of tears I suppose?

I had explained that things will get nasty. Sooner or later it is going to be so bad that they will send her back to hospital. And BECAUSE I’m a government servant, because this is a government hospital, despite their crazy brains deciding not for any intervention at such a benign early stage, I told them ‘if there is any problem, please come back to us and we will see how we can help. Enter through emergency department’.

Guess what, she was sent back to hospital after a week. This time appearing in a worse condition. And family STILL choose not for intervention. I wonder why she is here in the ward in the first place??

百行德为首 万事孝为先

I think I wanna call my mum. Hmmph…